Terms and conditions

Effective from 6 June 2022

General terms and conditions

These terms and conditions apply to the use of the website lovebuiness-hatefraud.org.uk (“Website”). They should be read in conjunction with our privacy notice and cookies notice.

References in these terms and conditions to “you” or “your” are references to individuals who use the Website. References to “we”, “us” or “our” means Fraud Advisory Panel (registered charity no. 1108863 and company number 04327390 at registered office Chartered Accountants’ Hall, Moorgate Place, London EC2R 6EA.)

This website has been launched by Fraud Advisory Panel in collaboration with Barclays. This website is owned and operated by Fraud Advisory Panel.

By accessing any part of this website, or opening emails, you shall be deemed to have accepted these terms and conditions in full.

These terms and conditions shall be governed by and construed in accordance with the law of England & Wales and the courts of England shall have exclusive jurisdiction.

Fraud case studies

Where you are happy to provide a case study we will contact you by phone or email to discuss your story and its possible publication on our website.

Where you agree for the case study to be published, it will be placed on our website and linked to via our social media channels. Please contact us if you want any changes to be made to the case study post-publication. Please be aware that it may take some time for any changes to be made.

Fraud poll

When participating in the interactive fraud poll on our website, all information submitted will be anonymous and used on an aggregated basis.

Personal data

We will only use your personal information as set out in our privacy notice.

Intellectual property

The copyright and other intellectual property rights in all material and content on this site including photographs and graphical images and the organisation and layout of the site, is owned by Fraud Advisory Panel and/or their licensors, unless stated otherwise.

Guides and checklists are published under a creative commons license. We encourage you to share, copy and redistribute these in any medium or format for non-commercial purposes only, so long as attribution is provided. No derivates or adaptions of the work are permitted. For more guidance on how you may use the guides and checklists, please see https://creativecommons.org/licenses/by-nc-nd/4.0/.

You are permitted to access, print, and download extracts from this site on the following basis.

  • Material is for non-commercial or personal use only; any copies of these pages saved to disc or to any other storage medium may only be used for subsequent viewing purposes or to print an individual extract or copy for non-commercial or personal use.
  • No material from this site may be modified, adapted or altered in any way.
  • You will not use the material on this site in any way which could infringe the intellectual property rights of the Fraud Advisory Panel or its contributors.
  • No graphics or photographs on this site will be used separate from accompanying text.
  • The Fraud Advisory Panel copyright notice will appear in any copies.

The Fraud Advisory Panel logo is a registered trademark. Use of the logo and any other logos or marks belonging to us is strictly prohibited without our prior consent in writing. You should contact [email protected] if you wish to request consent to use our logo.

The use of logos or marks belonging to Barclays and/or other third parties is strictly prohibited without their prior consent in writing. You should contact the relevant party if you wish to request consent to use their logo.

Any rights not expressly granted in these terms and conditions are reserved.

You are responsible for any contributions you make to this Website including but not limited to any feedback, blogs or questions. By posting your contributions you confirm that all intellectual property rights in any content posted is yours and you grant us a non-exclusive worldwide perpetual royalty free licence to use, reproduce, modify, publish, translate and distribute the content.

You agree to indemnify us for any cost, expenses, damages or liabilities we may incur relating to your contributions. We reserve the right to remove or edit any contributions as we deem appropriate without notice.

Service access

Whilst we shall use our reasonable endeavours to ensure that this Website is normally available 24 hours a day, we will not be liable if, for any reason, the Website is unavailable at any time or for any period.

Issues with downloading files are generally caused by the applications that call the content from the website, rather than the site itself. Make sure your Adobe Reader software is up to date.

Access to this Website may be suspended temporarily and without notice in circumstances of system failure, maintenance or repair, or for reasons beyond our control.


The information contained on this website or in emails is for general guidance only. It is not intended to amount to advice on which you should rely, nor does it represent the totality of information or risks on a particular subject or area (for example, in the ‘fraud watch’ section of the website. You should neither act, nor refrain from action, on the basis of any such information. You should take appropriate professional advice on your specific circumstances. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

Whilst we shall use our reasonable endeavours to ensure that the information we provide on this site and in emails is correct, we shall not to the maximum extent allowed by applicable law be liable for any loss or damages (including without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this Website, or any information contained in it, or from any action or decision taken as a result of using this Website or any such information.

Part of this Website or emails may contain material submitted to us by third parties. Third parties are responsible for ensuring that material submitted for inclusion on this Website complies with international and national law. We will not be responsible for any error, omission or inaccuracy in the material submitted by third parties and reserve the right to omit, suspend or change the position of any material submitted. Any arrangements made between you and any third party named on this Website, or in an email from us, are at your sole risk and responsibility.

The opinions expressed by external guest speakers or authors in interviews, insights or other publications included on this site are, by their nature, those of the speaker or author. Their views do not represent our views or values.

We accept no responsibility for the availability or content on any Website to which a hypertext link from this site or in an email from us exists. The links are provided on an ‘as is’ basis and we make no warranty, express or implied, for the information provided within them.

Website links

We encourage organisations to create links to our site.

A standard hyperlink to the site must:

  • not be used in any way that assumes we or Barclays are endorsing, approving, associating with or supporting a product, website or organisation;
  • not be used in any way that does or may take advantage of, or damage, the reputation of Fraud Advisory Panel and/or Barclays and/or this initiative; and
  • be used in a way that is fair and in accordance with all applicable laws.

A direct hyperlink should be displayed as www.lovebusiness-hatefraud.org.uk.

We reserve the right to withdraw linking permission without notice.

Our Website contains links to other useful sources of information. If you believe the Website would benefit from having a link to your site then please contact us.

Events terms and conditions

Registering for an event

Booking confirmation will be sent to you for all online bookings. Please note that we can only process your booking if you have provided a valid email address.

If you have not received an email confirmation within 48 hours of making your booking, please contact [email protected]. If you cannot attend an event, you can transfer your place to another individual or organisation. Places can be transferred at any time up to and including the day of the event.

Attending the event

It may be necessary for reasons beyond our control to change the content and timing of the programme, the speakers, the date or the venue at any time prior to the event date.

External speakers alone are responsible for the content of their respective sessions. It is our policy to give the fullest freedom to contributors/speakers to express their opinions. The opinions expressed by the speakers do not necessarily represent the views of Fraud Advisory Panel or Barclays. Our speakers will make every effort to ensure the validity and accuracy of the information they provide.

We reserve the right to film, record or photograph any of the speakers at an event for post event purposes. This includes (but is not limited to) making the webinars and virtual events available on-demand afterward on the site.

After the event

At the end of the event a feedback link will be posted in the comments box. We ask that you please take a few minutes to complete this as it allows us to continue to improve and tailor future events more closely to your requirements.


If we have to cancel the event, our liability in the event of cancellation is limited to a full refund of the event fee only. We will not refund any travel or hotel costs associated with the cancellation of an event.

We accept no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an act of God, governmental regulation, fire, war, terrorist activity or civil commotion.

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